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Make cheap international calls. Buy second (virtual) number. Record your calls. Download KeKu app.

Second Phone Number: Why You And Your Business Need One

Well, it’s happened again: You’ve been put on hold. Why don’t they use a business argument messaging service? An automated recording has assured you that the next customer service representative…

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KeKu's Blog. 99 likes. Keku's blog is potpourri of poems, neelus, short stories, reflections on books and cinemas in Kannada and English.

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What do all successful companies accept in common? From the aboriginal start-up to the largest corporation, what’s the common denominator for all profitable businesses? It’s not the product. It’s not…

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One of the key tools in our “Keku for Work” toolkit is a business text messaging service. With this service in place, your customers will no longer have to deal with 30-minute wait-times. Instead, they can type up a message, press “Send,” and rest easy knowing that their inquiry is already on its way to one of your staff members. Through texting, you can keep messages short and efficient, cutting right to the chase and saving you time in your workday otherwise spent on the phone. And because you can edit these messages at your leisure ahead of time, you have more time to ensure that they’re well laid-out, anxious and accurate. Connecting with the customer suddenly becomes a breeze.

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Did that scenario seem painful? Of course, it did. No one would enjoy going through that experience, and nobody should accept to. And yet every day, businesses across the world force their patrons to accept that exact same experience. They stick to familiar, more traditional approaches to customer service, despite all of the obvious flaws in the system. They assume that there aren’t any other options. At KeKu, we beg to differ.


Linda Keku - 2019 Nominee. Position: Marketing & Brand ... FP blogger, Content writer and Editor for LARC on social media • Founder of Contraceptive Hub, ...

When determining if business SMS messaging is right for your company, it’s immensely important to acknowledge what the future of both your customer base and workforce will look like. Need a hint? One word: Millennials.


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Business Text Messaging: The Future of Customer Experience

Well, it’s happened again: You’ve been put on hold. Why don’t they use a business argument messaging service? An automated recording has assured you that the next customer service representative will be with you as anon as possible. That was twenty minutes ago, and you’ve been listening to the same angrily repetitive “hold music” ever since. You had a feeling that this phone call was going to be tedious, and so far, your experience has accurate you right. You’re exhausted. You’ve been on the phone for half an hour and still haven’t spoken to another animal being. And aloof as you’re at your wit’s end, aloof as you’re about to terminate the call, a robotic articulation jumps on the line to cheerfully exclaim: Thank you for holding! Your call is important to us!


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Emmanuel O. Keku, MA, MSPH, MD, FAHA

Look closely, and you’ll find that when it comes to implementing non-traditional approaches to customer service, it’s never been more affordable than it is right now. If improving the quality of the bond you have with your clients isn’t enough to convince you that text messaging is a route worth taking, here’s another: It is that rare, radical technology that requires no new hardware. There are no gadgets to grab, no wires to unwound. By downloading the KeKu app onto your smartphone and purchasing one of our custom-generated virtual phone numbers,  you can set-up the adeptness to send and receive SMS text messages, instantly and with no long-term contracts. You can cancel at any time.

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